Privacy policy

This Privacy & Security Policy explains how nutrichef.au collects, uses, stores, discloses, and protects personal information when you visit our website, create an account, place an order, contact us, or interact with our services.

This policy applies to purchases and services provided through nutrichef.au within Australia.

We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and other applicable Australian privacy and consumer laws, where those laws apply to our business.

1. Information We Collect

We may collect personal information when you use our website, place an order, contact customer support, subscribe to marketing communications, or interact with our advertisements.

Personal information we may collect includes:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order details and purchase history

  • Payment-related transaction information

  • Account login details, such as username and encrypted password

  • Delivery postcode and tracking information

  • Customer service messages and support requests

  • Product reviews or feedback you choose to submit

  • IP address, browser type, device information, referring pages, and website usage information

  • Marketing preferences and cookie preferences

We do not intentionally collect more personal information than is reasonably necessary for our business activities.

2. How We Collect Personal Information

We may collect personal information directly from you when you:

  • Place an order

  • Create an account

  • Contact customer support

  • Subscribe to emails or promotions

  • Submit a review or enquiry

  • Use our website or checkout

  • Interact with our advertising or online content

We may also collect limited information from third-party service providers, including payment processors, delivery partners, analytics providers, advertising platforms, fraud prevention tools, and ecommerce technology providers.

3. How We Use Personal Information

We collect and use personal information for purposes including:

  • Processing and fulfilling orders

  • Confirming orders and sending delivery updates

  • Providing customer support

  • Managing returns, refunds, disputes, chargebacks, and warranty-related requests

  • Processing payments securely through third-party payment providers

  • Preventing fraud, misuse, unauthorised transactions, and security incidents

  • Maintaining and improving our website, products, and services

  • Sending marketing emails only where permitted by law or where you have opted in

  • Measuring advertising performance and website analytics

  • Complying with legal, tax, accounting, regulatory, and business obligations

  • Enforcing our Terms & Conditions and protecting our legal rights

We will not use personal information for unrelated purposes unless permitted by law or with your consent.

4. Orders & Payments

When you place an order, we collect the information required to process and deliver your purchase.

Payments are processed securely by trusted third-party payment providers, such as Stripe, PayPal, card processors, or other checkout providers used on our website.

We do not store full credit card numbers on our own servers.

All sensitive information transmitted through our website is protected using reasonable security measures, including SSL encryption where applicable.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Operate essential website functions, including cart and checkout

  • Remember preferences and account settings

  • Improve website speed, performance, and usability

  • Analyse website traffic and customer behaviour

  • Support advertising, conversion tracking, remarketing, and campaign measurement

We may use third-party services such as:

  • Google Analytics

  • Google Ads

  • Google Merchant Center

  • Google Tag Manager

  • Meta/Facebook advertising tools, where applicable

  • Email marketing and ecommerce analytics platforms

You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

Where required, we may provide cookie controls or consent options for non-essential cookies.

6. Google Services & Advertising Disclosure

We may use Google services, including Google Ads, Google Analytics, Google Merchant Center, Google Tag Manager, conversion tracking, enhanced conversions, remarketing, and related measurement tools.

Depending on the Google services enabled on our website, we may share limited customer, order, and website interaction data with Google for purposes including:

  • Advertising and remarketing

  • Conversion tracking

  • Enhanced measurement

  • Analytics and performance reporting

  • Product listing performance

  • Delivery and order-related reporting, where enabled

  • Fraud prevention and compliance monitoring

Information shared may include transaction identifiers, order value, purchased products, delivery information, and, where applicable, hashed or encrypted contact details such as email address or phone number.

Google may process this information in accordance with its own privacy policies, advertising terms, and platform requirements. Google Merchant Center is used to manage and promote product listings across Google services.

If Google Customer Reviews is enabled, Google may contact customers after purchase to request optional feedback about their shopping experience.

We do not use Google customer data for unauthorised purposes.

7. Direct Marketing

We may send marketing emails, offers, or promotional messages where you have subscribed, opted in, or where otherwise permitted by Australian law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us.

We will not sell your personal information to third parties for their own marketing purposes.

8. Sharing Personal Information

We may share personal information with trusted service providers who help us operate our business, including:

  • Payment processors

  • Shipping and delivery partners

  • Warehouse and fulfilment providers

  • Customer support platforms

  • Website hosting providers

  • Ecommerce platform providers

  • Fraud prevention and security services

  • Email marketing platforms, where applicable

  • Analytics and advertising partners, including Google

  • Professional advisers, such as accountants, lawyers, insurers, and auditors

  • Government, regulatory, or law enforcement authorities where required by law

Service providers are only given access to the information reasonably required to perform their services.

We do not sell, rent, or trade customer personal information.

9. Overseas Disclosure

Some of our service providers may store, access, or process personal information outside Australia.

This may include service providers located in countries such as the United States, United Kingdom, Canada, New Zealand, members of the European Economic Area, or other countries where our technology, payment, analytics, advertising, support, or fulfilment providers operate.

Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in accordance with applicable privacy obligations.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Order, payment, tax, accounting, fraud prevention, and business records may be retained for the period required by Australian law and legitimate business needs.

Marketing information is retained until you unsubscribe, withdraw consent, or request deletion, subject to legal and operational requirements.

When personal information is no longer required, we will take reasonable steps to delete, destroy, or de-identify it.

11. Security

We take reasonable administrative, technical, and physical steps to protect personal information against loss, misuse, interference, unauthorised access, modification, or disclosure.

Security measures may include:

  • SSL encryption

  • Restricted access to customer information

  • Secure payment processing

  • Password protection and account safeguards

  • Fraud detection tools

  • Internal access controls

  • Monitoring for suspicious activity

No method of online transmission or storage is completely secure. Customers are responsible for keeping account login details confidential.

12. Data Breaches

If a data breach occurs, we will assess the incident and take appropriate steps to contain and investigate it.

Where we are required to do so under the Notifiable Data Breaches scheme, we will notify affected individuals and the Office of the Australian Information Commissioner.

13. Accessing and Correcting Your Information

You may contact us to request access to the personal information we hold about you.

You may also ask us to correct information that is inaccurate, outdated, incomplete, irrelevant, or misleading.

We may need to verify your identity before responding to an access or correction request.

In some cases, we may be unable to provide access or make changes where we are legally permitted or required to refuse the request.

14. Deleting Personal Information

You may request deletion of certain personal information.

We will consider deletion requests in accordance with applicable law. Some information may need to be retained for legal, tax, accounting, fraud prevention, dispute resolution, warranty, or transaction-record purposes.

15. Automated Fraud Prevention

We may use automated or semi-automated tools to detect fraud, suspicious transactions, account misuse, or security risks.

These tools may help us decide whether to approve, review, delay, or decline an order.

If your order is affected by a fraud prevention decision, you may contact us to request further review.

16. Children’s Privacy

Our website is intended for customers aged 18 and over.

We do not knowingly collect personal information from children under 16.

If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete it.

17. Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security, or content of external websites. You should review the privacy policies of any third-party websites you visit.

18. Shipping, Returns, Refunds, and Customer Support

Shipping, returns, refunds, order enquiries, and general customer service matters are handled through separate pages on our website.

Please refer to our Shipping, Returns, and Contact pages for more information about delivery, refunds, returns, exchanges, and customer support.

This Privacy & Security Policy only explains how we handle personal information.

19. Changes to This Policy

We may update this Privacy & Security Policy from time to time.

The updated version will be posted on this page with a revised “Last Updated” date.

The updated version will apply from the date it is posted, unless otherwise stated.

20. Contact Us

For privacy questions, access requests, correction requests, deletion requests, or complaints, please contact us:

Email: contact@nutrichef.au