Terms of service

This website is operated by Nutrichef (“Nutrichef”, “we”, “us”, or “our”). By accessing or using our website, including placing an order through nutrichef.au, you agree to be bound by these Terms of Service (“Terms”).

These Terms apply to all users of the website, including visitors, customers, and users who submit content or feedback. If you do not agree with these Terms, you must not access or use our website or services.

These Terms should be read together with our Shipping Policy, Returns Policy, Privacy Policy, and any other policies published on our website.

1. Online Store Terms

By using this website, you confirm that you are at least 18 years old, or that you are using the website with the consent and supervision of a parent or legal guardian.

You must not use our website, products, or services for any unlawful or unauthorised purpose. You must comply with all applicable Australian laws and regulations when using this website.

Any breach of these Terms may result in cancellation of your order, restriction of access to our website, or other action available to us by law.

2. General Conditions

We reserve the right to refuse service, restrict access, or cancel orders for legitimate reasons, including suspected fraud, misuse, incorrect information, unauthorised activity, stock unavailability, pricing errors, or breach of these Terms.

Content submitted through the website, excluding payment information, may be transferred over networks and adapted to technical requirements of connecting networks or devices. Payment information is handled securely by our payment providers and is encrypted during transmission where required.

You must not copy, reproduce, duplicate, sell, resell, exploit, or misuse any part of the website, service, product listings, images, content, or functionality without our prior written permission.

3. Accuracy of Website Information

We make reasonable efforts to ensure that information on our website is accurate, complete, and up to date.

However, product descriptions, images, pricing, availability, specifications, and other content may contain errors, inaccuracies, or omissions. Product images are for illustration purposes only and may vary slightly from the actual product.

We may correct errors, update information, or change product details at any time without prior notice, subject to applicable law.

4. Prices, GST, and Currency

All prices on nutrichef.au are shown in Australian dollars (AUD) unless otherwise stated.

Prices include GST where applicable, unless clearly stated otherwise.

Prices, promotions, discounts, and product availability may change without notice. Any changes will not affect orders that have already been accepted, except where there has been an obvious error or where permitted by law.

5. Order Acceptance and Contract Formation

When you place an order, you may receive an order confirmation email acknowledging that we have received your order.

Your order is accepted, and a contract is formed, when we dispatch the goods or send you a dispatch confirmation email.

We reserve the right to refuse, cancel, or limit an order before dispatch for legitimate reasons, including:

  • The item is unavailable or out of stock

  • There is a pricing, product, or listing error

  • Payment is declined or cannot be verified

  • Fraud, misuse, or unauthorised activity is suspected

  • The delivery address cannot be serviced

  • The order appears to breach these Terms or applicable law

If we cancel an order after payment has been taken, we will provide a refund for the cancelled order or cancelled item.

6. Products and Availability

Certain products may be available exclusively online and may be available in limited quantities.

We make reasonable efforts to display product information accurately. However, colours, dimensions, packaging, accessories, and product appearance may vary slightly depending on screen settings, supplier updates, or manufacturing changes.

All purchases are subject to our Returns Policy, available on a separate page on our website.

7. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantees, rights, or remedies that you may have under the Australian Consumer Law or any other applicable law.

If a product has a major failure, you may be entitled to reject the product and choose a refund or replacement, or keep the product and receive compensation for any reduction in value, in accordance with Australian Consumer Law.

If a product has a minor failure, we may provide a remedy within a reasonable time, such as a repair, replacement, or refund, as required by Australian Consumer Law.

8. Returns, Refunds, and Exchanges

Returns, refunds, exchanges, and warranty-related remedies are explained in our separate Returns Policy.

Please review our Returns Policy before making a purchase.

Any return, refund, exchange, or warranty process described on our website is subject to your rights under Australian Consumer Law. Our Returns Policy does not limit your statutory rights.

9. Billing and Account Information

You agree to provide current, complete, and accurate billing, shipping, contact, and account information when placing an order.

You are responsible for ensuring that your delivery address, email address, phone number, and payment details are correct.

If incorrect or incomplete information causes delay, failed delivery, return to sender, or other issues, we may contact you to correct the information. Additional shipping or handling charges may apply where permitted by law.

10. Shipping and Delivery

Shipping costs, delivery regions, delivery estimates, processing times, remote-area surcharges, bulky-item delivery rules, and tracking information are explained in our separate Shipping Policy.

Delivery estimates are provided in good faith and may vary due to carrier delays, public holidays, remote delivery locations, weather conditions, peak periods, access issues, or other events outside our reasonable control.

If your parcel is lost, significantly delayed, or arrives damaged, please contact us as soon as possible so we can investigate with the carrier and assist with a suitable resolution in accordance with your rights under Australian Consumer Law.

11. Payments

We may accept payment through third-party payment providers displayed at checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

We do not guarantee that all payment methods will be available for every order. Payment options may vary depending on your location, order value, fraud checks, or payment provider availability.

12. Promotions, Discounts, and Gift Offers

Promotions, discounts, coupon codes, bundle offers, and other special offers may be subject to additional terms and conditions.

Unless otherwise stated, promotions cannot be combined with other offers, exchanged for cash, or applied retrospectively to previous orders.

We may modify, suspend, or end promotions at any time, subject to applicable law.

13. Third-Party Tools, Links, and Services

Our website may include links to third-party websites, payment services, apps, tools, or content that we do not own or control.

Third-party links are provided for convenience only. We are not responsible for third-party websites, services, content, privacy practices, or transactions.

Your use of third-party services may be subject to separate terms and policies from those providers.

14. User Content, Reviews, and Feedback

If you submit reviews, comments, feedback, suggestions, images, or other content to us, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, edit, publish, translate, and display that content for business, customer service, marketing, or website improvement purposes, subject to applicable law.

You must not submit content that is unlawful, misleading, defamatory, abusive, offensive, infringing, spam, or harmful.

We may remove or refuse to publish user content where we reasonably believe it breaches these Terms or applicable law.

15. Personal Information and Privacy

Your submission of personal information through our website is governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, and protect personal information.

You should review our Privacy Policy before using the website or placing an order.

16. Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, availability, or other details.

We reserve the right to correct errors, inaccuracies, or omissions, update information, or cancel orders if information is inaccurate, including after an order has been submitted, subject to applicable law.

If we cancel an order after payment has been taken, we will provide a refund for the cancelled order or cancelled item.

17. Prohibited Uses

You must not use our website, products, or services:

  • For any unlawful, fraudulent, or unauthorised purpose

  • To infringe intellectual property rights

  • To transmit viruses, malware, or harmful code

  • To interfere with website security or functionality

  • To collect personal information of others without consent

  • To submit false, misleading, or inaccurate information

  • To harass, abuse, defame, threaten, or discriminate against others

  • To attempt unauthorised access to our systems, accounts, or data

  • To engage in spam, scraping, crawling, or automated misuse of the website

We may suspend, restrict, or terminate access to our website if we reasonably believe these Terms have been breached.

18. Intellectual Property

All content on this website, including text, images, graphics, logos, product listings, icons, videos, design elements, software, and website layout, is owned by or licensed to Nutrichef or its related entities, suppliers, or licensors.

You may view and use the website for personal shopping purposes only.

You must not copy, reproduce, distribute, modify, publish, display, sell, or exploit any website content without our prior written permission, except where permitted by law.

19. Disclaimer of Warranties

To the extent permitted by law, our website and services are provided on an “as is” and “as available” basis.

We do not guarantee that the website will be uninterrupted, secure, error-free, or free from viruses or harmful components.

This section does not exclude, restrict, or modify any rights or remedies you may have under Australian Consumer Law.

20. Limitation of Liability

To the maximum extent permitted by law, Nutrichef will not be liable for indirect, incidental, special, or consequential loss arising from your use of the website, except where such liability cannot be excluded under Australian Consumer Law or other applicable law.

Nothing in these Terms excludes, restricts, or modifies liability that cannot legally be excluded, restricted, or modified, including liability under Australian Consumer Law.

21. Indemnification

You agree to indemnify and hold harmless Nutrichef, its related entities, officers, employees, contractors, suppliers, and service providers from claims, losses, damages, costs, or expenses arising from your unlawful use of the website, your breach of these Terms, or your violation of any third-party rights.

This indemnity applies only to the extent permitted by law and does not limit your rights under Australian Consumer Law.

22. Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part will be read down or severed to the extent necessary, and the remaining parts will continue in full force and effect.

23. Termination

These Terms remain effective unless terminated by you or us.

You may stop using our website at any time.

We may suspend or terminate your access to our website if we reasonably believe you have breached these Terms or used the website unlawfully.

Termination does not affect rights or obligations that arose before termination.

24. Entire Agreement

These Terms, together with our published website policies, including our Privacy Policy, Returns Policy, and Shipping Policy, form the agreement between you and Nutrichef regarding your use of the website and purchase of products from us.

25. Governing Law

These Terms are governed by the laws of Australia and, where applicable, the laws of the Australian state or territory in which Nutrichef Australia operates.

Where applicable, you and Nutrichef submit to the non-exclusive jurisdiction of the courts of Australia.

26. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, website, products, legal requirements, or operational practices.

The updated version will be posted on this page with the “Last updated” date.

Your continued use of the website after changes are posted means you accept the updated Terms, to the extent permitted by law.

27. Contact Information

Questions about these Terms should be sent to:

Nutrichef Australia
Email: contact@nutrichef.au