Shipping policy

This Shipping Policy applies to orders placed directly through nutrichef.au and delivered within Australia.

Shipping Within Australia

Nutrichef ships to addresses within Australia only.

At this time, we do not offer international shipping and do not deliver to addresses outside Australia.

We may be unable to deliver to certain remote, restricted, or hard-to-service areas. If your address cannot be serviced by our delivery partners, we will contact you before dispatch and provide the available options, which may include cancelling and refunding the order.

Shipping Costs

Shipping costs, including any applicable delivery surcharges, will be displayed at checkout before you complete your purchase.

Free standard shipping may apply to eligible orders within Australia, as shown at checkout. Eligibility may depend on the product, delivery address, order value, or current promotion.

Some oversized, bulky, heavy, remote-area, or special-handling orders may require an additional delivery surcharge. Any applicable surcharge will be clearly displayed at checkout before payment is completed.

Remote and Regional Delivery

Some remote, regional, or island locations may require additional delivery time and may be subject to a delivery surcharge.

Remote or regional delivery areas may include, but are not limited to:

  • Northern Territory regional areas

  • Western Australia remote areas

  • Queensland remote areas

  • Island locations

  • Other regional or remote postcodes where carrier surcharges apply

If a delivery surcharge applies to your order, it will be shown at checkout before you complete your purchase.

Order Processing Time

Orders are processed within 1–2 business days, Monday to Friday, excluding Australian public holidays.

Orders placed before 9:00 a.m. AEST/AEDT are usually dispatched on the same business day where possible.

Orders placed on weekends or Australian public holidays will be processed on the next business day.

Estimated Delivery Time

Once your order has been processed and dispatched, delivery typically takes 2–7 business days, depending on your location.

Total estimated delivery time, including order processing, is usually 3–9 business days.

Delivery to regional, remote, or island locations may take longer.

Delivery times are estimates only and may vary due to factors outside our control, including:

  • Carrier delays

  • Weather conditions

  • Peak seasonal demand

  • Remote delivery locations

  • Public holidays

  • Address or access issues

  • Freight or bulky-item handling requirements

If we become aware of a significant delay affecting your order, we will take reasonable steps to update you.

Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

Tracking updates may take some time to appear after dispatch, depending on the carrier.

Delivery Responsibility

We work with trusted delivery partners to deliver orders safely and efficiently.

If your parcel is significantly delayed, lost in transit, or arrives damaged, please contact our support team as soon as possible. We will work with the delivery carrier to investigate the issue and provide a suitable resolution in accordance with your rights under Australian Consumer Law, which may include a replacement, refund, or another appropriate remedy.

Multiple Shipments

Orders containing more than one item may be shipped in separate packages.

If your order is shipped in multiple parcels, you may receive separate shipping confirmation emails and tracking numbers for each shipment.

Delivery Carriers

We ship using trusted Australian delivery carriers, which may include:

  • Australia Post

  • CouriersPlease

  • Aramex

  • TNT/FedEx

  • Other courier or freight partners

The carrier used for your order may depend on the product size, delivery address, and service availability.

Bulky, Heavy, or Oversized Items

Some products may be classified as bulky, heavy, oversized, or special-handling items.

These items may require:

  • Additional handling time

  • A delivery surcharge

  • Freight delivery instead of standard parcel delivery

  • A signature on delivery

  • Special carrier handling

Any applicable charges or delivery limitations will be shown at checkout before you complete your purchase. 

Some products may also be subject to carrier restrictions due to size, weight, battery type, or handling requirements. If a product cannot be shipped to your address, we will contact you before dispatch.

PO Boxes and Parcel Lockers

Some items may not be deliverable to PO Boxes, Parcel Lockers, or similar collection addresses due to size, weight, or carrier restrictions.

If your order cannot be delivered to a PO Box or Parcel Locker, we may contact you to request an alternative street address before dispatch.

Authority to Leave

Where available, some carriers may allow parcels to be left at the delivery address if no one is available to receive them.

If authority to leave is selected by you or applied by the carrier, the parcel may be left in a safe place at the delivery address. Please ensure your delivery location is secure and accessible.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete delivery information at checkout.

If an order is delayed, returned, or unable to be delivered because of an incorrect or incomplete address, we may contact you to arrange redelivery. Additional shipping charges may apply to resend the order.

Fulfilment Location

Orders are fulfilled and shipped from our authorised Australian distribution network to provide fast and reliable delivery within Australia.

Returns and Refunds

This Shipping Policy should be read together with our separate Returns Policy, which explains returns, refunds, exchanges, and warranty-related remedies.

Nothing in this Shipping Policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.

Shipping Questions

If you have any questions about shipping, delivery, or your order status, please contact our support team:

Email: contact@nutrichef.au