Refund policy

This Returns & Refunds Policy applies to purchases made directly through nutrichef.au and shipped within Australia.

Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law, including rights relating to faulty, damaged, unsafe, incorrectly described, or incorrect products.

Quick Return Summary

Return window: 30 days from delivery
 Return method: By mail using the return instructions provided after approval
 Refund method: Original payment method
 Change-of-mind return shipping: Paid by the customer
 Defective, damaged, or incorrect item return shipping: Paid by us where the issue is confirmed
 Refund processing time: Within 10 business days after we receive and inspect the returned item
 Replacement-only items: Replacement within 30 days; refund available if a replacement is unavailable
 Bulk orders: Orders of 10 or more units of the same SKU are non-refundable for change of mind, unless required by Australian Consumer Law

All approved refunds are issued to the original payment method used at checkout.

Order Confirmation

After placing your order, you will receive an email confirmation with your order details.

Please review your order confirmation carefully and contact us promptly if any details are incorrect.

Shipping & Tracking

Once your order ships, tracking information will be provided by email where available.

Delivery times may vary depending on your location, the shipping carrier, and product availability.

Order Cancellation Before Shipping

Orders may be cancelled within 24 hours of purchase, provided the order has not yet shipped or been processed for dispatch.

To request a cancellation, email:

contact@nutrichef.au

Please include your order number and the email address used at checkout.

If your order has already shipped or been processed for dispatch, you may request a return after delivery under this policy.

30-Day Change-of-Mind Returns

Most items may be returned within 30 days of delivery for a change-of-mind return, unless a different return condition is clearly disclosed on the product page before purchase.

To be eligible for a change-of-mind return, the item must:

Be unused and in resalable condition
 Be returned in its original packaging where possible
 Include all manuals, accessories, cables, parts, and original components
 Have intact serial numbers, UPC codes, warranty labels, and security labels
 Not be damaged, altered, customised, or missing parts

Change-of-mind returns are not available for items marked as final sale, clearance, replacement-only, non-returnable, or subject to another clearly disclosed return condition, unless required by Australian Consumer Law.

Any product-specific return restrictions will be clearly disclosed on the product page before purchase.

How to Start a Return

To request a return, follow these steps:

  1. Email contact@nutrichef.au within 30 days of delivery.

  2. Include your order number, the item you want to return, and the reason for return.

  3. Wait for return authorisation and return instructions.

  4. Ship the item to the return address provided after approval.

Return authorisation is required so we can correctly identify and process your return.

Return addresses may vary depending on the product and warehouse location. Please do not send items back without receiving return instructions first.

Return Address

The return address will be provided after your return request is approved.

Do not return products to the sender address on the parcel unless we specifically instruct you to do so.

Defective, Damaged, or Incorrect Items

If your item arrives defective, damaged, incorrect, incomplete, or not as described, email contact@nutrichef.au as soon as possible.

Please include:

  1. Your order number

  2. A description of the issue

  3. Photos or videos showing the issue, if available

  4. Photos of the packaging, if the item arrived damaged

Where the issue is confirmed, we will provide a remedy in accordance with Australian Consumer Law. Depending on the situation, this may include a repair, replacement, refund, or another remedy required by law.

For confirmed defective, damaged, or incorrect items, we will cover reasonable return shipping costs or provide a prepaid return label where applicable.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This policy does not limit your rights under Australian Consumer Law.

Return Shipping Costs

For change-of-mind returns, the customer is responsible for return shipping costs.

For defective, damaged, or incorrect items, we will cover reasonable return shipping costs once the issue is confirmed.

Original shipping fees are generally non-refundable for change-of-mind returns, unless required by law or unless we made an error with your order.

Refund Processing

Once your return is received, we will inspect the item and notify you whether the refund has been approved.

Approved refunds are processed within 10 business days after inspection.

Refunds are issued to the original payment method used at checkout.

Your bank, card provider, or payment provider may require additional time to make the funds available, usually 5–15 business days.

Partial Refunds

Partial refunds may apply where permitted by law if:

  • The returned item is missing accessories, manuals, cables, parts, or original components

  • The item is not returned in its original condition

  • The item has been used beyond what is necessary to inspect it

  • The item is damaged for reasons not caused by us

  • The returned item does not match the approved return request

Partial refunds do not apply where they would limit your rights under Australian Consumer Law.

Replacements and Exchanges

Replacements are available within 30 days of delivery, subject to stock availability.

Exchanges are handled as replacements of the same item or a comparable item, depending on availability.

If a replacement is unavailable, we will offer a refund where required or appropriate.

Replacement-Only Items

Some products may be eligible for replacement only for change-of-mind returns. These items will be clearly identified on the product page before purchase.

Replacement-only items are:

Eligible for replacement within 30 days of delivery
Refundable if a replacement is unavailable
Still covered by Australian Consumer Law if defective, damaged, incorrect, unsafe, or not as described

Store credit is offered only at the customer’s request.

Bulk Purchases

Orders of 10 or more units of the same model or SKU are considered bulk purchases.

Bulk purchases are non-refundable for change of mind unless otherwise agreed in writing before purchase.

Bulk purchases remain eligible for remedies under Australian Consumer Law if the items are defective, damaged, incorrect, unsafe, or not as described.

Manufacturer Warranty

Some products may include a manufacturer’s warranty.

Manufacturer warranties are provided in addition to your rights under Australian Consumer Law and do not replace or limit those rights.

If an item arrives defective, damaged, incorrect, or not as described, please contact us first so we can assist you under this policy and applicable law.

Items That May Not Be Eligible for Change-of-Mind Returns

Except where required by Australian Consumer Law, change-of-mind returns may not be accepted for:

  • Products marked as final sale or clearance

  • Products marked as non-returnable before purchase

  • Products marked as replacement-only before purchase

  • Used products that are no longer in resalable condition

  • Products with missing accessories, manuals, cables, or parts

  • Products with missing, altered, or damaged serial numbers, UPC codes, warranty labels, or security labels

  • Products that have been altered, customised, installed, misused, or damaged after delivery

  • Bulk purchases of 10 or more units of the same model or SKU

Any product-specific restriction will be clearly disclosed before purchase.

When Returns May Not Be Accepted

Except where required by Australian Consumer Law, returns may not be accepted if:

  • The product was not purchased directly from nutrichef.au

  • The return request is made more than 30 days after delivery

  • The returned item does not match the return request

  • Serial numbers, UPC codes, security labels, or warranty labels are missing or altered

  • Manuals, accessories, parts, or original components are missing

  • The item has been used, damaged, altered, tampered with, installed, or customised

  • The item is not in resalable condition for a change-of-mind return

  • The item was clearly marked as non-returnable before purchase

Important Notes

This policy applies only to purchases made directly from nutrichef.au.

Most items are eligible for return within 30 days of delivery.

Any non-returnable, replacement-only, final sale, clearance, or bulk-order conditions will be clearly disclosed before purchase where applicable.

This policy should be read together with our Shipping Policy, Terms & Conditions, Privacy Policy, and Contact page.